Terms and Conditions of Use

&

Refund Policy

Last updated January 1st, 2024


Terms and Conditions & Refund Policy for GoHighLevel Subscription

1. Introduction

By subscribing to our GoHighLevel services ("Services"), you agree to these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("Subscriber") and

Lux Funnel Builders, LLC

, and govern your access to and use of the Services.


2. Subscription Management

2.1 Self-Managed Subscription

Subscribers are solely responsible for managing their subscription, including but not limited to: Ensuring the accuracy of payment information. Updating billing details when required. Cancelling their subscription if they no longer wish to use the Services.

2.2 Cancellation Responsibility

Subscribers can cancel their subscription at any time via the account dashboard or by contacting customer support at [Support Email or Portal].It is the Subscriber’s responsibility to initiate cancellation at least 5 business days before the next billing cycle to avoid additional charges.

2.3 Ongoing Billing

The subscription is billed on a recurring basis (e.g., monthly, annually) until the Subscriber cancels it.

2.4 Subscription Change Requests

Requests to upgrade, downgrade, or cancel your subscription must be submitted through the designated account management portal or by contacting customer support at least 5 business days before the next billing cycle. Failure to do so may result in charges for the subsequent billing period.


3. Payment Terms

3.1 Authorization

By providing your payment information during subscription, you authorize Lux Funnel Builders, LLC to charge the payment method provided for all applicable subscription fees, taxes, and any other charges.

3.2 No Refunds Policy

All payments made for the Services are final and non-refundable. Subscribers acknowledge that they are responsible for the setup and use of their account and agree that refunds will not be issued under any circumstances.

3.3 Chargebacks

By agreeing to these Terms, Subscribers waive the right to initiate chargebacks or disputes for payments processed through their provided payment method. In the event of a chargeback, Lux Funnel Builders, LLC reserves the right to: Suspend or terminate the Subscriber's account. Recover all associated costs, including chargeback fees and legal fees.

3.4 Chargeback Fee Liability

If a chargeback is initiated and subsequently reversed, the Subscriber is responsible for all fees incurred by Lux Funnel Builders, LLC in the process.

3.5 Authorization

By providing your payment information during subscription, you authorize Lux Funnel Builders, LLC to charge the payment method provided for all applicable subscription fees, taxes, and any other charges.

3.6 Additional Usage-Based Charges

In addition to the subscription fee, Subscribers agree to additional charges for optional services and features utilized within the subscription. These charges include but are not limited to:

Phone System UsageA2P application fee: $25 per submission.

Phone number purchase: Up to $3 per number.

Monthly fee for phone number use: Up to $2 per number.

Call charges

Making calls: $0.014/min (charged to Subscriber: $0.021/min).

Receiving calls: $0.0085/min (charged to Subscriber: $0.0128/min).

Text message charges: Sending: $0.0079/segment (charged to Subscriber: $0.0119/segment).

Email Charges

Sending emails: $0.000675/email (charged to Subscriber: $0.001/email).

LC Email Verification cost: $0.0025/email (charged to Subscriber: $0.003/email).

Content AI Usage

Generating content:$0.09/1,000 words (charged to Subscriber: $0.0945/1,000 words).

$0.06/image (charged to Subscriber: $0.063/image).

Conversation AI Usage

Messaging: $0.02/message (charged to Subscriber: $0.024/message).

WhatsApp Conversations

Per conversation: $0.074/conversation (charged to Subscriber: $0.0777/conversation).

Reviews AI

Per review response: $0.08/response (charged to Subscriber: $0.084/response).

Subscribers understand and agree that charges will accrue based on their actual usage of these features and will be billed in addition to their subscription fee.


4. Service Delivery and Use

4.1 Service Delivery Confirmation

By accessing and using the GoHighLevel account provided under this subscription, you acknowledge that the Services have been delivered in full as described at the time of purchase.

4.2 Use Verification

Lux Funnel Builders, LLC will maintain logs of your account activity to verify that you have accessed and utilized the Services provided under this subscription.

4.3 Fair Use Policy

Improper use of the GoHighLevel platform, including failure to manage or utilize its features effectively, is not grounds for a refund or payment dispute.


5. Subscriber Obligations

5.1 Account Access and Use

Subscribers are responsible for maintaining the confidentiality of their account credentials and ensuring no unauthorized access occurs.

5.2 Accurate Information

Subscribers must provide accurate and up-to-date payment and contact information. Failure to do so may result in account suspension or termination.

5.3 Compliance with Policies

Subscribers agree to comply with all applicable laws, regulations, and Lux Funnel Builders, LLC policies when using the Services.


6. Dispute Resolution and Waiver of Claims

6.1 Dispute Waiver

By subscribing to the Services, you agree to waive any right to dispute payments made under your subscription, provided the charges align with these Terms.

6.2 Mandatory Internal Resolution

You agree to contact Lux Funnel Builders, LLC to resolve any billing concerns or disputes before initiating a chargeback or dispute with your financial institution. Failure to do so may result in account termination.

6.3 Binding Arbitration

Any disputes arising from or relating to these Terms will be resolved through binding arbitration in accordance with the rules of the [Arbitration Body], rather than in court.


7. Amendments and Updates

Lux Funnel Builders, LLC reserves the right to amend these Terms at any time by providing notice via email or posting updates on our website. Continued use of the Services after such changes constitutes acceptance of the revised Terms.


8. Payment Transparency and Receipts

Subscribers will receive detailed payment receipts for all transactions, including descriptions of services rendered and contact information for support.


9. Contact Information

For questions or concerns about your subscription or these Terms, contact us at:

Email: Support@luxvoni.com


10. Acknowledgment of Agreement

By subscribing to the Services, you acknowledge that you have read, understood, and agree to these Terms. You further agree that:

You are solely responsible for managing and canceling your subscription. All payments are final, and refunds or chargebacks are not permitted. You waive any rights to dispute payments for your subscription.


Privacy Policy

Effective Date: [Insert Date]

Lux Funnel Builders, LLC

("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our services provided through the GoHighLevel platform.

By using our website, software, or services, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information You Provide

Name, email address, phone number, and billing information when creating an account or making a purchase. Information submitted via forms, surveys, or communication tools.

1.2 Automatically Collected Information

IP address, device type, browser type, and operating system. Usage data, such as time spent on our platform, pages visited, and features used.

1.3 Third-Party Data

Information from integrated services such as Google, Facebook, or Stripe when you connect your accounts.


2. How We Use Your Information

We use the information collected for the following purposes:

To Provide Services: Enable you to use our platform, manage your account, and process payments.To Improve Functionality: Analyze usage patterns and improve our software, marketing, and customer experience.To Communicate: Send important updates, marketing communications (with your consent), and support messages.To Comply with Laws: Meet legal and regulatory requirements, including fraud prevention.


3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Service Providers

Third-party vendors, such as payment processors (e.g., Stripe), hosting providers, and analytics tools.

3.2 For Legal Compliance

When required to comply with laws, legal processes, or regulatory requirements.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction.

We will never sell your personal information to third parties.


4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Improve functionality and user experience. Track and analyze usage patterns. Deliver targeted advertising (when applicable).

You can control or disable cookies through your browser settings.


5. Data Retention

We retain your information as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer required, we securely delete or anonymize your data.


6. Your Rights

Depending on your location, you may have certain rights under data protection laws:

6.1 GDPR (for EU/EEA Residents)

Access: Request access to your personal data. Correction: Request correction of inaccurate data. Deletion: Request deletion of your personal data ("Right to be Forgotten").Objection: Object to processing for marketing purposes.

6.2 CCPA (for California Residents)

Access: Request details about data collected. Deletion: Request deletion of personal data. Opt-Out: Opt-out of the sale of personal information (we do not sell data).

To exercise your rights, contact us at support@luxvoni.com

.


7. Data Security

We use industry-standard encryption and security measures to protect your information. While we strive to protect your data, no system is 100% secure, and we cannot guarantee absolute security.


8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we will notify you of significant changes.